Welcome to our interactive guide on handling customer complaints in a travel agency! 

In this module, we will be exploring a real-life case study of how a travel agency addressed and resolved a customer complaint. Through this interactive content, you will learn about the importance of active listening, effective communication, and problem-solving techniques in managing customer complaints in the travel industry. By the end of this session, you will have a better understanding of how to handle customer complaints and improve customer satisfaction in your own travel agency. 

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