Welcome to the customer care representatives quiz for handling customer complaints in a travel agency! 

As a customer care representative, it is essential to be knowledgeable and skilled in handling different types of customer complaints. This quiz will test your understanding and abilities in providing excellent customer service and resolving customer issues efficiently. The quiz consists of 10 questions with multiple answers, and you will need to select the correct answer(s) to each question. Remember, providing excellent customer service and resolving customer complaints are critical in maintaining customer satisfaction and loyalty. 

Good luck!