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Cross-sale Training

  • Course Summary

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    • This course was created as a refresher course for employees of kupikniga.mk, as a reminder on how to react in situations when there is an opportunity for a cross-sale. We added a gamification element in the form of badges and levels.

      Who is this course for?

      • Employees of kupikniga.mk

      What you will learn?

      • Cross-sale techniques over the phone

      Course elements

      • Linear based
      • Character selection
      • Gamified (badges)
      • Real world situation
      • Practical
      • Interactive (with custom made interactions, such as a cross-word puzzle)

      Time to finish: 15-20 minutes

      Keywords: cross-sale, sale, technique, phone, approach

      Publication date: April, 2021

      Course Certificate: A certificate will not be generated after successfully completing this course. 

      Content: The visuals are sourced from the Internet and stock sites, and are additionally customized for the purposes of the course

      License: Creative Commons and Royalty Free



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